Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

2. How We Use Cookies

Helio uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Collect anonymous data about website usage and performance

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They include:

• Session cookies for maintaining your logged-in state
• Security cookies for protecting against cross-site request forgery
• Load balancing cookies for optimal website performance

Analytics Cookies

We use analytics cookies to understand how our website is used:

• Google Analytics for tracking page views and user behavior
• Custom analytics for monitoring platform usage and feature adoption

Functionality Cookies

These cookies enhance your experience by remembering:

• Language preferences
• Display settings and customizations
• Previously entered form data

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Analytics providers (Google Analytics)
• Customer support tools
• Social media integration (where applicable)

We do not control these third-party cookies and recommend reviewing their respective privacy policies.

5. Cookie Duration

Cookies can be either session or persistent:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)

6. Managing Cookies

You have several options for managing cookies:

Browser Settings

Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or third-party cookies
• Receive notifications when cookies are set
• Set preferences for specific websites

Opt-Out Links

You can opt out of specific services:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Network Advertising Initiative: optout.networkadvertising.org

7. Impact of Disabling Cookies

Please note that disabling cookies may affect your experience:

• Some features may not function properly
• You may need to log in more frequently
• Preferences and customizations may not be saved
• Analytics data will be less accurate, affecting our ability to improve the service

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last updated" date.

9. Contact Us

If you have questions about our use of cookies, please contact us at:

Helio
Email: info@helioiot.com
Address: 530 N Patterson Ave #465
Winston-Salem, NC, 27101