Privacy Policy

1. Introduction

At Helio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our manufacturing analytics and monitoring services.

2. Information We Collect

We collect several types of information:

Personal Information

• Name and contact information (email, phone number, company name)
• Account credentials and authentication data
• Billing and payment information
• Communications and correspondence with our team

Manufacturing Data

• Machine performance metrics and sensor data
• Production statistics and efficiency metrics
• Equipment identification and configuration data
• Operational timestamps and event logs

Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and feature interactions

3. How We Use Your Information

We use the collected information for:

• Providing and improving our manufacturing analytics services
• Generating insights and predictive maintenance recommendations
• Customer support and account management
• Billing and payment processing
• Compliance with legal obligations
• Research and development of new features
• Security monitoring and fraud prevention

4. Data Sharing and Disclosure

We do not sell your personal or manufacturing data. We may share your information with:

• Service providers who assist in operating our platform
• Professional advisors (lawyers, accountants) as necessary
• Law enforcement when required by law
• Potential acquirers in the event of a merger or acquisition

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Manufacturing data is typically retained for the duration of your subscription plus a reasonable period for backup and recovery purposes. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access and obtain a copy of your data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability where applicable
• Withdraw consent where processing is based on consent

8. International Data Transfers

As a U.S.-based company, we primarily process data within the United States. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Continued use of our services after such notification constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions or to exercise your rights, please contact us at:

Helio Privacy Team
Email: info@helioiot.com
Address: 530 N Patterson Ave #465
Winston-Salem, NC, 27101